Turn on your TV and get connected. VM BB TV Landline. I have signed up as a new user for Virgin Fibre. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. AnthonyRaw1986. Broadband Deals. Stay safe online. . Options. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. I'm very sorry to hear about the non-wall socket. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I have only got one rectangular shaped white socket (Shown. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. See where this Helpful Answer was posted. I've got 2 wall sockets that I think are likely. All forum topics; Previous topic; Next topic; 2. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Tuning in. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Some photos would help us. A Virgin Media. The large Eurobell wall box is where you would connect. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Stay safe online. Broadband and phone deals. -a power cable for the hub's adapter. Please there is no virgin media wall socket and I don't know how to go about the installation. Step 3. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Back a step. a week ago. 0. RedTomato said: I removed my Virgin cable about a month ago. Security matters. and the isolator cable. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. There is an access panel in the ceiling for pipes and cables. The previous tenant had virgin - 4955543I have this one but it won’t fit, what can I do. Browse Virgin Media Virgin Media. They will charge £99 for a relocation. You need to go outside and locate the brown or grey omnibox on the wall. Also there will be an external, often brown, omnibox. I’ve received my QuickStart package to find I do not have a compatible wall socket. There is not a simple wall socket, but instead things seem a bit more complicated. Account - Mobile. Quickstart is the quickest and easiest way to setup our services. I've selected self installation and have realised I have no vm wall socket. That would indicate the base station and the handsets are in communication with each other. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Security matters. Call the Pre-installation and delivery team on 0800 052 1734. just moved in, can see the brown cable coming in from outside but there's no VM. 7; 0; 0; CoachDanny. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. But I don’t see anything like that apart from satellite dish cable outside the window. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. The box and cables may have been removed by the previous occupiers. Plug the cables into the Hub. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Networking and WiFi. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Forum Team. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Sorry man. I recently got Virgin broadband installed. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Hi, I am experiencing the same issue with my install kit. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. I’ve received my QuickStart package to find I do not have a compatible wall socket. I’m a new Virgin customer, and the previous occupants used a different provider. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. on 17-12-2022 10:39. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I am so sorry that you have - 5404317 BrowseVirgin media wall socket for broadband is not what js shown on the installation guide. Virgin Media have used the Openreach socket to provide telephone services. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Re: No virgin media wall socket. on 21-08-2023 20:36. com. Just push to fit Firmly push the end of the cables into the sockets. The cable could be hidden within, or behind, furniture. Failing this. Client62. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Virgin will not remove them. Location. Everything is converted to specialised triple screened coaxial cable. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Do You Need A Virgin Media Wall Socket? Yes, you do, unless your service is feeding in from another connector somewhere in your building, or outside in a. If possible, I would like to get rid of this rather ugly white. i don’t have a virgin media wall socket. But what I can't figure out based on the research so. Based on what you've advised the switch should have happened yesterday and this means your line should be working via the hub, however as you still get a line from the wall socket there's a chance the migration has not completed yet. Is there likey to be any problem with this, such as degraded of weaker quality or speed. We have the quickstart pack but sadly cannot get broadband set up and working. Options. Eric714. Unfortunately I am struggling to work out where to plug the cable from the Hub. Browse Virgin Media Virgin Media. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Yes, we will be able to fit another socket for you. Wall Socket. on 15-11-2022 18:53. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. There is another virgin media wall box but it only has what looks like an old DSL/phone line. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Vonage 2nd line. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Trace any cables coming out of it and check the ends of them. Plug the cables into the Hub. Hello sophieboulter1. I have the most. All forum topics; Previous topic; Next topic; 1 REPLY 1. firmly into place. Account - Mobile. I can only find the TV socket. Options. 20-amp duplex plugs are similar in appearance to the 15-amp duplex plugs, with one main difference: 20-amp duplex plugs have a small horizontal slot alongside one of the vertical slots. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Whichever is the most suitable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. Or a VM person will sort it for you when they get here in a day ot two. I don't work for Virgin Media. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 1 ACCEPTED SOLUTION. You can possibly do this in two ways. Make sure that all of the cables are plugged in securely and that there are no loose connections. You may need to use the. You're going to need… the Hub. My Virgin Media App. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Can someone please help me! Thank you, Tom. It is surface clipped usually. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. Call the Pre-installation and delivery team on 0800 052 1734. I don't see a Virgin Media Wall Socket anywhere in. Turn on and get connected. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Praying the white is the virgin one. on 12-01-2023 10:45. #2. When I proceeded to set up my Hub 3 I quickly realised that. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. See full list on itblogpros. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. correctly to the Virgin Media wall socket, please follow these instructions to get set up. please - 5241140We would like to show you a description here but the site won’t allow us. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Need to contact Virgin Media Customer. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. If you can get Quickstart, you can choose one of two delivery options. New Install Assistance. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. No, any cables within the house can be touched as much as the householder wants to touch them. The cable fits in the socket shown in the image attached. The cables won’t attach to the wall socket which looks mangled. I'm a Very Insightful Person, I'm here to share. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. . ago Sometimes you will get a random cable sticking out of a wall with no isolator. Yes. Don’t have virgin media wall socket. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Switch on your TV, then using your own TV remote press the Input, AV or Source button. I also have this other dual cable going to the Smart Hub. Really basic information. Virgin Media Wall Socket. Tudor. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. But I have actually managed to get through to the technical team over chat. From there it is going into the white distribution amplifier. nor can I find a external brown box. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. on 28-10-2022 17:29. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. --. Options. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I was trying to book an engineer but I didn’t get anywhere. Plug into the Hub. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Call the pre-installation and delivery team on 0800 052 1734. 3K; 6. Options. Sometimes you'll just have a wire coming in rather than a wall socket. The box and cables may have been removed by the previous occupiers. Only an aerial cable (pictured below) connected to a box outside my flat. I was told when purchasing the broadband package that fi. charleykate10. Please help. Installing and configuring your kitThank you. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. The first thing is to start making alternative arrangements for your internet connectivity. I have taken a look on our side and I can see you have an engineer. My order is p. S. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Hi I have ordered a quick start kit and don't have a virgin media wall socket. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. You need a small spanner to remove this. com. Virgin Media don’t do any Fibre connections to inside the house. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. Stay safe online. Broadband Deals. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Connect the new TV box. Socket should be on the underside. Tudor. I'm a Very Insightful Person, I'm here to share knowledge, I don't. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Would I be able. My router does now provide internet but the light is always yellow and it. #2. Virgin Media: TiVo® service. Account - Mobile. Please help. When you 'page' the handsets, all of the cordless handsets should ring. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Back a step. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Estonia and the Netherlands have already switched. Hi @bingoman000. Also there will be an external, often brown, omnibox. What confuses some people is the push-on connector provided. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Tudor. The internal box should be oblong, square one are for phone. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. If you take a look at the back of your Smart Hub, you. on 05-04-2023 09:20. We have tried plugging it into the only box we found it would fit but no luck. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Browse Virgin Media Virgin Media Community. I have booked a technician but I don't know if i have to inform the. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Networking and WiFi. I recently applied and received the delivery for a virgin package of tv broadband. Security. I don't work for Virgin Media. We can certainly look to get an engineer booked in for you. It is actually a VM box but a very old one, even though it was still in use just over a month ago. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I was told when purchasing the broadband package that fibre was available here. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. If it’s damaged, it could. Tudor. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Forum Team (Retired) 204 Views. on 22-10-2022 20:58. We'd love to assist with this, I will send you a PM here soon so we can look into what's. 1 ACCEPTED SOLUTION. on 17-10-2022 15:06. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Manage Your Account. Subscribe to RSS Feed;. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. There must have been a previous installation or you would not have been offered a self install. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. It probably goes into another room in the house. Hey Juanr, thank you for. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. If you really need to take them off, just use a screwdriver to unscrew the screws. Problem solved? Click to mark as a Helpful Answer,. . I have looked everywhere but can't seem to find one. 33. The UK isn’t the first country to make this move. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Alternatively, you can use any coaxial cable with an F connector. I have been given other details for the account such as the account number/area code and. I just moved into a new apartment, and bought a broadband from virgin media. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. The wall socket is - 5109379. Thanks for posting, welcome to both Virgin Media and the Community. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tried looking but can't see a way to book an engineer for this?. Cihank617. . Save £105. This is designed to push over the existing screw connector the outlet has. Telewest Cable Wall Sockets. 4. Browse Virgin Media Virgin Media Community. There should be a wall mounted box somewhere inside that has an F socket on it. Source: current tech for VM :) P. Back a step. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. i opted for the self install, however on inspection we - 5180915. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The phone number doesn't connect you. Re: No virgin media wall socket. on 12-01-2023 21:04. First picture is telephone socket which is now not used. Joining in In response to Adduxi. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Virgin offers self-install to properties that have recently had a service. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Thank you for your post and welcome to the community. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop;. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. It should be free of charge. If digging / drilling / new external & internal cables are required the. There should be a screw F socket on the bottom where the cable is now just pushed onto. " The hub is upstairs as previously said. If it’s damaged or not working correctly, it could be causing. I'm a Very Insightful Person, I'm here to share knowledge. We all know and love the internet and TV services that can enter our homes through entry points. Getting Connected with Virgin Media is easy when you have a wall socket. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. Manage Your Account. I have received my quick start-up kit. Virgin media wall socket in an unusable place. Go to solution. You can also check for a loose cable as not all properties have a socket. Managing Your Account - Cable. Manage Your Account. 2. No coax wall socket, how can I connect my router? : r/VirginMedia r/VirginMedia • 3 yr. . It is really quite simple. No Coax Wall Socket Virgin. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. Very poor advice.